Nextstar Realty
Legal & Policies
How we collect, use and protect your information, and the terms that apply when you use this website or engage our services.
Last updated: 20 July 202601 — PrivacyPrivacy Policy
Nextstar Realty is operated by Nextstar Investment Group Pty Ltd (“we”, “us”, “our”). We are committed to protecting your personal information and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
Depending on how you interact with us, we may collect:
- Contact details — name, email address, phone number and postal address
- Identity documents where required to verify who you are
- Financial information reasonably required for a property transaction
- AML/CTF information where we are required by law to collect it
- Information you submit through our website, by email or phone, or at inspections and appointments
Why we collect it
- To respond to your enquiries and recommend suitable properties
- To facilitate property transactions and verify identity
- To comply with our legal and regulatory obligations
- To improve our services and communicate with you
Who we may disclose it to
We may disclose your personal information where reasonably necessary to developers, solicitors, conveyancers, mortgage brokers, lenders, identity verification providers, government authorities and trusted technology providers. Some of these providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
Security, access and correction
We use reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. You may request access to, or correction of, the personal information we hold about you by emailing contact@nextstarrealty.com.au.
Privacy complaints
If you believe we have breached the Australian Privacy Principles, please contact us at contact@nextstarrealty.com.au. If your complaint is not resolved to your satisfaction, you may refer it to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Marketing communications
Marketing communications we send include an unsubscribe option, consistent with the Spam Act 2003 (Cth). You can opt out at any time by using that link or by contacting us directly.
02 — TermsTerms of Use
By accessing and using this website you agree to these terms.
- Information published on this website is general in nature only and does not constitute legal, financial or taxation advice.
- Property prices, specifications, inclusions and availability may change without notice.
- Images, floor plans and renders are illustrative only and may not represent the final product.
- Content on this website, including text, images, logos and design elements, is owned by or licensed to Nextstar Investment Group Pty Ltd and may not be reproduced without permission.
- This website may contain links to third-party sites. We are not responsible for the content or practices of those sites.
These terms are governed by the laws of Queensland, Australia.
03 — AML/CTFAML & Identity Verification
Where required by law, we may request the following before or during a transaction:
- Proof of identity and residential address
- Source of funds and, where applicable, source of wealth
- Trust or company documents
- Beneficial ownership information
- Politically Exposed Person (PEP) declarations
This information is collected to meet our obligations under Australia’s anti-money laundering and counter-terrorism financing framework. It is handled in accordance with our Privacy Policy above and is not used for marketing purposes.
04 — DisclaimerDisclaimer
To the maximum extent permitted by law, information on this website is provided for general information purposes only. While we take care to ensure information is accurate at the time of publication, we make no warranty as to its accuracy, completeness or currency.
Buyers should obtain independent legal, financial and taxation advice before making any purchasing decision. We recommend you make your own enquiries and satisfy yourself as to the suitability of any property.
Nothing in this disclaimer excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
05 — ComplaintsComplaints Policy
We take complaints seriously and aim to resolve them fairly and promptly.
- How to lodge a complaint: email contact@nextstarrealty.com.au or call +61 449 589 999, including your contact details and a description of the issue.
- Acknowledgement: we aim to acknowledge your complaint within 3 business days.
- Resolution: we will investigate and respond as soon as reasonably practicable.
- If unresolved: you may escalate the matter to the Office of Fair Trading Queensland, or to the OAIC where the complaint relates to privacy.
Questions about these policies?
Nextstar Investment Group Pty Ltd trading as Nextstar Realty
Unit GL1, Building G, Brisbane Markets Centre, 385 Sherwood Road, Rocklea QLD 4106